FAQs
Are your appliances genuine and new?
Yes. We are an authorised dealer for every brand we sell, and all appliances are new and supplied through the brands’ official distribution.
Will I receive a model made for my country?
Customers in the EU receive EU-specification models with the correct plug, voltage, language settings and documentation for the EU market. Customers in Ireland, Malta and Cyprus receive models with the Type G plugs used there.
What warranty do I get?
Every appliance carries the manufacturer’s EU warranty. On top of that you have the 2-year EU legal guarantee of conformity, which we handle as the seller.
Which countries do you deliver to?
We deliver, install and take away old appliances in the Netherlands, Belgium, Germany, Ireland, Malta and Cyprus.
How much does delivery cost?
Delivery is free in the Netherlands, Belgium and Germany. Ireland pays €19 and Malta and Cyprus €39 per order, including VAT. Installation is optional at €49 per appliance, and taking away your old appliance is free on request. See delivery and installation.
Where do orders ship from? Can I collect?
Orders are dispatched from our warehouses in Rotterdam, the Netherlands, and Rostock, Germany. They are dispatch locations and are not open to visitors, so every order is delivered to your address.
Do you install appliances?
Yes, in all six countries. Our installers connect the appliance to your existing supply and check it runs; gas and hard-wired appliances are connected by suitably qualified engineers. See delivery and installation for what is included.
Can you take my old appliance away?
Yes. We collect your old appliance of the same type when we deliver the new one and send it for recycling.
Can I get a better price on several appliances?
Yes. Add the products to a Multibuy list and send it to us. We reply by email with one package price, including delivery and installation where needed.
What does “Awaiting Stock” mean?
The model can be ordered but is not in our stock today. After you order we confirm the expected delivery date with you.
Can I return an appliance if I change my mind?
Yes, within 14 days of delivery under EU law. Our returns page explains how it works and what it costs.
Do prices include VAT?
Yes, all prices shown include VAT.
How do I check an appliance will fit?
Every product page lists the height, width and depth, and for built-in appliances the cut-out dimensions. Measure your space, and the doorways it must pass through, before you order. If in doubt, send us your measurements.
How are product reviews checked?
Only customers who bought the product from EU Appliance Depot can leave a review, and the reviewer is labelled as a verified owner. We publish every review that meets these conditions, positive or negative, and we never pay for or edit reviews.
How can I contact you?
Email info@euappliancedepot.com or use the options on our contact page.