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Terms and Conditions

Last updated: 6 November 2026

1. Who we are

These terms apply to every purchase from euappliancedepot.com (EU Appliance Depot), a webshop operated by Sinpro Trading B.V., Leimuidenstraat 20, 5335 LJ Alem, the Netherlands, registered with the Netherlands Chamber of Commerce (KVK) under number 16089813, VAT number NL818117035B01. You can contact us at info@euappliancedepot.com. Our warehouses in Rotterdam and Rostock are dispatch locations and are not open to visitors.

2. When these terms apply

These terms apply to every offer, order and contract between EU Appliance Depot and you. If you buy as a consumer, nothing in these terms limits the rights you have under the mandatory consumer law of the EU or of the country where you live. If any provision is invalid, the rest of these terms continue to apply.

3. Products, prices and information

  • All prices are in euros and include VAT. Delivery and installation charges, if any, are shown before you pay or confirmed in writing with your order.
  • Customers in the EU receive EU-specification models with the manufacturer’s EU warranty. Product photos are for illustration; colours and accessories can differ slightly. The specification, dimensions and model details on the product page are what we supply.
  • We take care to show correct prices and information. If a price or description contains an obvious error that you could reasonably have recognised, we are not bound by it, and we will contact you before we process the order.
  • “Awaiting Stock” means the model can be ordered but is not in our stock today. We confirm the expected delivery date with you after you order.

4. Your order and the contract

The contract is formed when we confirm your order by email. We may decline or cancel an order before dispatch if a product is no longer available, if the price or description was clearly wrong, or if we have reasonable grounds to suspect fraud. If you have already paid in that case, we refund you in full without delay.

5. Payment

  • The payment methods available are shown at checkout.
  • For payment in cryptocurrency, the checkout shows the exact amount, the network and our receiving address. The quoted amount is valid for 30 minutes. We confirm your order once the payment has been received on the blockchain with the required confirmations. Please send the exact amount on the network shown; payments sent on another network or to another address cannot be recovered by us.
  • Refunds of cryptocurrency payments are made in the same cryptocurrency, for the euro amount you paid, to a wallet address you give us in writing. Blockchain network fees for the refund are paid by us.

6. Delivery and installation

  • We deliver, install and take away old appliances in the Netherlands, Belgium, Germany, Ireland, Malta and Cyprus. After you order we confirm the delivery date with you before dispatch.
  • Please make sure the appliance fits: check the dimensions on the product page, the installation space and the route into your home (doors, stairs, lifts).
  • Installation connects the appliance to your existing, accessible and suitable water, waste, electrical or gas supply and checks that it works. Gas appliances and hard-wired hobs and cookers are connected by suitably qualified engineers. Work such as moving pipes, adding electrical circuits, cutting worktops or altering kitchen units is not included unless we agree it in writing.
  • If nobody is home at the agreed time, or the appliance cannot be delivered or installed for reasons on your side, we arrange a new date with you and may charge the reasonable extra costs.
  • Ownership of the goods passes to you once we have received full payment. The risk of loss or damage passes to you when the goods are delivered to you or to a person you have named.
  • Please check the appliance for visible damage on delivery and tell us as soon as possible if anything is wrong.

7. Your right of withdrawal (14 days)

As a consumer you may cancel the contract without giving a reason within 14 days of the day you, or a person you have named, received the goods. For an order delivered in several parts, the period starts when you receive the last part. To cancel, send us a clear statement by email to info@euappliancedepot.com. You may use the model withdrawal form below, but you do not have to.

  • Send or hand the goods back to us within 14 days of telling us you are cancelling. The direct cost of returning the goods is paid by you, unless we have agreed otherwise in writing. For large appliances we can arrange the collection and tell you the cost in advance.
  • You are only liable for any loss in value caused by handling the goods beyond what is needed to establish their nature, characteristics and functioning. Please keep the packaging, and do not install or use the appliance if you think you may return it.
  • We refund all payments received from you, including the cost of standard delivery, within 14 days of receiving your cancellation, using the same means of payment you used. We may wait until we have received the goods back, or you have shown that you have sent them.
  • If you asked us to carry out installation during the withdrawal period and then cancel, you pay a proportionate amount for the installation work already performed.
  • The right of withdrawal does not apply to goods made to your specification or clearly personalised, or to sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)
To Sinpro Trading B.V. (EU Appliance Depot), Leimuidenstraat 20, 5335 LJ Alem, the Netherlands, info@euappliancedepot.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

8. Legal guarantee and manufacturer’s warranty

Every product must be in conformity with the contract: it must have the qualities and functions you can reasonably expect. Under EU and Dutch law you have the legal guarantee of conformity for at least two years from delivery, and longer where the expected lifespan of the product justifies it. If a fault appears, contact us with your order number and a short description or photo. Depending on the fault we arrange a manufacturer engineer visit, a repair, a replacement, a price reduction or a refund, as the law provides.

The manufacturer’s warranty is an extra commitment by the manufacturer under its own conditions. It does not replace or limit your legal guarantee with us.

9. Liability

Our liability for damage caused by a product or by our services is limited to the amount you paid for the order concerned, except where the damage was caused by our intent or gross negligence, or concerns death or personal injury, and except where mandatory law does not allow a limitation. We are not liable for damage caused by incorrect use, by installation or alteration carried out by others, or by not following the manufacturer’s instructions. Nothing in this section limits your statutory consumer rights.

10. Complaints

If you have a complaint, email info@euappliancedepot.com with your order number. We confirm receipt within 5 working days and aim to give a full answer within 14 days. If we cannot solve the complaint together, you can take it to the competent court.

11. Personal data

We process your personal data as described in our Privacy Policy.

12. Applicable law

These terms and every contract with us are governed by Dutch law. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer law of that country. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

13. Changes

We may change these terms. The version that applies to your order is the one shown on this page when you placed it.