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Privacy Policy

Last updated: 6 November 2026

This policy explains which personal data EU Appliance Depot collects, why, how long we keep it and what your rights are under the General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (UAVG).

1. Who is responsible

The controller for your personal data is Sinpro Trading B.V., Leimuidenstraat 20, 5335 LJ Alem, the Netherlands, registered with the Netherlands Chamber of Commerce (KVK) under number 16089813, VAT number NL818117035B01. Questions about privacy or requests to use your rights can be sent to info@euappliancedepot.com.

2. What we collect and why

  • Orders and delivery. Name, delivery and billing address, email, phone number, the products ordered, delivery and installation details (for example floor, access notes) and order history. We need this to perform the contract with you (GDPR art. 6(1)(b)).
  • Payment. For cryptocurrency payments we record the coin, network, amount, the transaction ID and the sending address, so we can match your payment to your order. Blockchain transactions are public and permanent by design; we cannot change or delete them. We do not receive card or bank login details.
  • Customer account. If you create an account: your login details, addresses and order history (contract, art. 6(1)(b)).
  • Multibuy quotes and questions. Your name, email, country, postcode, the products on your list and your messages, so we can answer you (steps at your request before a contract, art. 6(1)(b), or our legitimate interest in answering, art. 6(1)(f)).
  • Reviews. If you leave a review as a verified buyer, your name as you enter it and your review are published on the product page.
  • Website and security. Technical data such as IP address, browser type and the pages requested, kept in server logs to run the website securely and prevent fraud and abuse (legitimate interest, art. 6(1)(f)). See our Cookie Policy for cookies.
  • Accounting and tax. Invoices and order records, because Dutch law requires us to keep them (legal obligation, art. 6(1)(c)).

We do not sell your personal data, we do not use it for automated decision-making or profiling, and we only send marketing emails if you have opted in. You can unsubscribe at any time.

3. Who we share data with

  • Delivery and installation partners in your country, who receive your name, address, phone number and the delivery details they need.
  • Our hosting, email and IT service providers, who process data for us under a data processing agreement.
  • Our accountant and the tax authorities, where the law requires it.
  • Our live chat is provided by tawk.to (Tawk.to Inc.). If you start a chat, it processes your messages, the page you are on and technical data such as your IP address so we can answer you. If you choose Accept all in the cookie banner, it also processes the pages you visit while the chat is loaded, so we can greet you and help (consent, art. 6(1)(a)).

Some service providers may process data outside the European Economic Area, including in the United States. Where they do, we rely on an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework) or on the European Commission’s Standard Contractual Clauses.

4. How long we keep data

  • Order, invoice and payment records: 7 years, as required by Dutch tax law.
  • Customer account: until you delete it or ask us to, apart from the order records above.
  • Multibuy quotes and messages that do not lead to an order: up to 24 months after our last contact.
  • Server logs: a short period for security purposes, normally no longer than 90 days.

5. Your rights

You have the right to access your personal data, to have it corrected or deleted, to restrict or object to its processing, to data portability, and to withdraw consent at any time where we rely on consent. Send your request to info@euappliancedepot.com; we answer within one month. You also have the right to complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl) or to the data protection authority in your own country.

6. Security

We protect your data with appropriate technical and organisational measures, including an encrypted (HTTPS) connection, restricted access to customer data and up-to-date software.

7. Children

Our shop is intended for adults. We do not knowingly collect personal data from children under 16.

8. Changes

We may update this policy. The current version is always on this page, with the date it was last updated.